Xiaomi Redmi Note 4 exploded in owner’s pocket (updated company statement)

Xiaomi has confirmed the incident and said further investigation is currently ongoing into the matter.

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Highlights

    • Xiaomi Redmi Note 4 exploded in owner’s pocket
    • Xiaomi has confirmed the incident in a statement
    • The company is probing further into the matter

Despite claiming to have sold over 5 million units of the Redmi Note 4, Xiaomi’s popular budget smartphone has been making headlines lately for all the wrong reasons. As reported by Sakshi.com, a Xiaomi Redmi Note 4 allegedly exploded in owner’s pocket last week, sustaining an injury on his outer thigh. The victim is identified as Bhavana Suryakiran, a resident of Ravulapalem in East Godavari district of Andhra Pradesh.

According to the report, Suryakiran was riding his bike when the smartphone burst into flames in his pocket. Suryakiran told Sakshi.com that it was not possible for him to immediately remove the phone from his pockets due to flames and heat. Although locals reportedly came to his rescue and helped him pull it out, the fire did not douse even after a bucket of water was poured over it.

xiaomi-redmi-note-4-explosion

Techook reached out to Xiaomi for a comment over the incident. Xiaomi has confirmed the incident and said further investigation is currently ongoing into the matter.

“We take such matters seriously as customer safety is of utmost importance for Xiaomi. All of our devices go through stringent quality tests. We have been able to establish contact with the customer and are in the process of procuring the damaged product to investigate the case carefully,” Xiaomi spokesperson told Techook.

It is not the first time Xiaomi’s Redmi Note 4 (Review) has hit the headlines for catching fire. Last month, a video shot from an in-store CCTV camera, alleging a Xiaomi Redmi Note 4 bursting into flames, took the Internet by storm. Xiaomi clarified that the content of the video with respect to the device is false. Xiaomi later acknowledged that the Redmi Note 4 was indeed exploded in a separate incident in Bengaluru.

Update (August 17, 2017 / 7.15PM): Customer safety is of utmost importance to Xiaomi and we treat such cases with absolute priority. We have been able to procure the damaged device from the customer today after multiple conversations with him for the last three days. We are currently carrying out a thorough investigation and the device is being tested by service engineers,” Xiaomi spokesperson told Techook.