Techook Exclusive: Xiaomi takes responsibility for ‘WhatsApp Obsolete’ issue

In an exclusive statement to Techook, Xiaomi gives clarification on the problem and apologises to Mi fans

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Last week, many WhatsApp users woke up to a strange ‘This version of WhatsApp has become Obsolete on 13-Jan-2018’ error from nowhere. And one couldn’t update the app from Play Store either to fix the issue. Upon contacting the Facebook-owned instant messenger, WhatsApp officially acknowledged the problem and told Techook that third-party app distribution mechanism was at fault, something which was not in their control.

We had noticed that majority of the users facing this problem seemed to be using Xiaomi handsets who later vented all their frustration on Twitter and the company’s official MIUI community forum. We have been contacting Xiaomi regularly since 13th Jan for their take on the whole issue.

Finally in an exclusive statement to Techook today, Xiaomi has officially taken responsibility for the problem faced by its users and has given a clarification on the issue.

“A few Xiaomi users reported an issue with WhatsApp on their smartphones. After a thorough investigation, we learned that a beta version of WhatsApp was pushed out on our Mi App Store a few days ago, which some users updated to. We have updated our App store listing with a newer version, approved by WhatsApp, which we encourage any users facing issues, to update to. We apologise for any inconvenience faced by our Mi Fans, and promise to be more vigilant going forward,” Xiaomi spokesperson told Techook.

Since midnight of 13th January 2018, certain WhatsApp users came across ‘WhatsApp Obsolete’ issues in their app, which then restricted them proceed further without updating the app. But surprisingly, no new update was available in Google Play Store. Many of us here at Techook also faced the problem on their respective Xiaomi handsets.

In that case, affected users could then proceed after downloading WhatsApp APK from their official website and updating the app on one’s phone. In case you are still facing the issue, you can follow these simple steps we have explained here.