Following a string of complaints, OnePlus has finally rectified the annoying issue that prevented streaming HD content on its latest flagship models. OnePlus users back in December complained that OnePlus 5 and OnePlus 5T couldn’t stream high-definition content via Netflix and Amazon Prime.
The issue was caused due to the fact that these phones didn’t support Google’s Widevine Level 1 DRM, the most secure level of Widevine DRM system. The renowned streaming services Google Play Movies, Netflix and Amazon Prime use Google’s Widevine DRM system to protect copyrights. But while the OnePlus flagship devices lacked support for Widevine Level 1, OnePlus did put Widevine Level 3 to support at least standard video streaming.
This sounds exciting for users who have long been seeking to play Netflix in HD. However, the only caveat with the update program is that OnePlus has neither pushed an OTA update nor a ‘ROM’ for sideload. Instead, it has asked its users to send back their OnePlus handsets to the company. OnePlus 5 and 5T owners will have to part with their devices for about a week to get the update and streamline the process.
Notably, OnePlus is covering the cost of shipping for users who reside in its ‘service regions’ (well! that’s an effort) that include North America, Europe, India and China. The company has promised that it will return devices to their respective users within five days. So if you own a OnePlus 5 or the OnePlus 5T you can reach out to OnePlus customer care support team. But before handing your handset make sure to back up your important files.
Here’s the complete statement of David Y, OnePlus Community Manager (via Android Police)
Hi everyone, if you were celebrating Chinese New Year, we hope you had a good holiday. And if you weren’t, we hope you enjoyed it anyway.
We have good news for you on this, we’ve just rolled out a program to update OnePlus 5 and OnePlus 5T handsets. Due to the security processes involved with updating the devices, we can only deliver the update via a physical connection from an authenticated PC. If you are interested in this update, please contact our CS team for more information.
We’re covering the courier costs for OnePlus 5 and OnePlus 5T customers who would like the update, as you will need to send your device to us to update. We have a process in place which means we’ll have your handset back to you in no more than five working days from when we receive it. We’ve worked hard to streamline this process as much as possible, and because of this we’re unable to cover the courier costs for customers outside of our service regions, which are North America, Europe, India, and China.