Nokia 5 Dolby Equaliser issue to be fixed soon, says company

HMD Global has acknowledged the issue and said that the firm’s developers are already working on a fix

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Highlights

    • Nokia 5 users facing Dolby equaliser issue
    • Users cannot open equaliser with Google Play or Spotify
    •  The company has suggested trying a third-party app from the Play Store until the issue is fixed

HMD Global, the parent company for Nokia unveiled their mid-range smartphone Nokia 5 in India last month. While the phone is yet to hit the shelves in the Indian market, some early adopters of the device in other regions have reported a bug affecting the equaliser on their handsets. The issue basically prevents the device from opening the Dolby Equaliser settings from certain music apps.

Nokia 5 users taking to the XDA Forums to report about this issue said that while trying to open the Dolby Equaliser through apps like Google Play Music or Spotify, they got an entirely blank screen instead of the audio settings. The Dolby Equaliser, however, opens from the phone’s Main settings app.

Source: XDA Forums
Source: XDA Forums

HMD Global has acknowledged the issue and said that the firm’s developers are already working on a fix. An XDA forum member shared a screenshot of the email sent by Nokia’s Mobile Care Team, with one of the company’s representative acknowledging about the issue promised that the fix for the bug will be made available via an update. The estimated time for the fix has not been mentioned yet. The company, however, has suggested for those users facing this issue can try downloading a third-party app from the Play Store until it addresses the problem.

Nokia Mobile Care response (via XDA Forums)
Nokia Mobile Care response (via XDA Forums)

The equaliser bug is the first ‘software problem’ to be found on the new Android-powered Nokia 5 but it isn’t a major issue if at all a user is planning to buy the handset. The Nokia 5 will be made available in India on August 15. And while the Finnish company is in the process of bringing this mid-range smartphone to their target market, the firm is also preparing to unveil its flagship for the year, the Nokia 8 that is set to launch right after the Nokia 5 release in India, on August 16.