Google Pixel users complaining software freezing problem, Search giant acknowledges issue

Google Support team who is already aware of the issue directs users to a support link in response to their queries.

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Highlights

    •  Google Pixel is causing software freezing problems for its users.
    •  Some other users in the Google forum said that the freezing issue was happening multiple times on their Pixel devices.
    •  Google Support team who is already aware of the issue directs users to a support link in response to their queries.

     

Google Pixel is causing software freezing problems for its users. The navigation buttons at the bottom of the screen disappears unexpectedly and pops up again after a few seconds. The Pixel owners reported the issue in Google’s forum. A user named aris wright in the thread said,” My phone keeps freezing and I can’t get it to do it anything when it does. No response from any buttons for at least a minute and it will just start working randomly.”

Some other users in the forum said that the freezing issue was happening multiple times in a on their Pixel devices. Another user mikemmva claimed,” I had a 128gb black pixel xl. It would freeze every 4-9 hours. Sometimes it would freeze back to back 3 or 4 times in a row after restart.”

Google Support team however seems to be aware of the issue already. The team has directed the users to a support link in response to their queries.

Some users in Google forum thread have indicated that a third-party app Life’s 360 family locator-GPS tracker was causing the issue with the Pixel smartphones. Uninstalling the app have resolved the problem for some users. But users who didn’t have the Life360 app on their device faced the freezing issue too.  A user VA-Jeep reported,” I have never had Life 360 and it locks up constantly.”

Others have reported that restoring the phone to factory defaults and using only Google’s default apps cause the phones to stop from freezing for now.

Google’s flagship smartphones which were launched on October 4 hit the shelves in Indian market on October 25.  The high-end Pixel & Pixel XL which are a direct compete for the Apple iPhone 7, iPhone 7 Plus and Samsung’s Galaxy S7 & S7 Edge comes for a price more than Rs 50,000. The 32GB variant of the Google Pixel is priced at Rs 57,000 while the 128GB variant comes for a price of Rs 66,000. Google Pixel starts at a price of Rs 67,000 for the 32GB version and Rs 76,000 for the 128 GB variant.