Google Pixel 2 XL having ‘screen burn-in’ issue, company launches investigation

The issue was first reported by Android Central Alex Dobie who tweeted an image revealing the 'ghosting issue'

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Highlights

    • Google Pixel 2 XL having display burn-in problem
    • Few users reported tint blue/discolouration when the display is seen at particular angles
    • Google is ‘actively investigating’ on the matter

Google latest Pixel series earned the best camera title with a score of 98 on DxOMark. But while the second-generation Pixel was able to grab the highest DxO rating, the bigger variant, the Google Pixel 2 XL is showing up an issue with the display panel.

Spending a week or two with the phone, most ‘press reviewers’ have reported that they have noticed a screen burn-in on the device. The issue was first reported by Android Central Alex Dobie who tweeted an image over the weekend revealing the ‘ghosting issue’. Alex said that he had used the device full-time for about 7 days and it was showing some distinct issue where the software navigation bar usually is.

Following his tweet, few others have also come up stating that they have been noticing the same issue with their units. Apparently, this isn’t the only issue infesting the new Pixel 2 XL device. 9to5 Google says that it has encountered blue tint/discolouration when the display is seen at particular angles. The report further adds that some have noticed weird problems with ‘green lines and overall graininess’.

The Verge points out that the screen burn-in is not an uncommon issue but it is a worrisome case given that the issue on has cropped up just within a matter of days of the units used. Google did acknowledge the issue and responded in a statement to The Verge.

google-pixel-2

A spokesperson from the company said, “The Pixel 2 XL screen has been designed with an advanced POLED technology, including QHD+ resolution, wide colour gamut, and high contrast ratio for natural and beautiful colours and renderings. We put all of our products through extensive quality testing before launch and in the manufacturing of every unit. We are actively investigating this report.”

Google’s next-generation Pixel will arrive in India next month. The pre-order for the Pixel 2 and Pixel 2 XL will begin this week from October 26. The Moutain View company has set a price tag starting at Rs. 61,000 for the base variant and Rs. 73,000 for the bigger Pixel model.