Google Now, Play Store broken for some users

Several Android users have faced broken Google Now and Google Play Store services due to two independent server-side tests.

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Highlights

    • Users facing broken Google Now, Play Store services
    • Issue have occurred due to Google server-side tests
    • Clearing Google app data might fix the issue

Is the Google Now on your Android phone unable to render the latest updates? Is the Play Store showing nothing but a blank homepage? If either happens to be the case with your phone, then you are experiencing a glitch due to Google’s server-side tests.

Android Police, the first to spot the issue said that several users have faced broken Google Now and Google Play Store services due to two independent server-side tests. For those unaware, Google conducts these server-side tests to evaluate the new features and changes in UI, but only a few users get to see the test in action. Google does this to check whether te slated update is working properly or not.

Source: AndroidPolice
Source: AndroidPolice

The test of the Google Play Store removes everything from the app’s home page, Android Police stated via a report from Google Play Help Forum. But even though the Play Store home page remains blank and there seems to be no fix for the issue as of now, users can still search for the apps, install them and even update them manually.

The server-side test has affected Google Now as well, resulting in broken Google Now cards. The malfunction has caused an error message to appear on the main Google Now screen that reads ‘Failed to load cards’. Several users took to Reddit and even on Twitter to report the issue. By looking at the report it appears mostly the Pixel and Nexus devices are adversely affected by these tests. But thankfully, a Reddit user has found a fix for the problem. The users who are facing the issue should go into phone Settings>Application Manager> Google App> Manage Space> Clear Google Search Data. This would simply clear the Google app’s data and Google Now cards might pop up on the phone again.

Source: AndroidKenya
Source: AndroidKenya