Google earlier this month rolled out Android 7.1.2 Nougat for its Pixel smartphones and select Nexus devices. The new update brought several bug fixes in its changelog. However, several Pixel and Nexus users have now reported that the fingerprint sensor on their smartphones is not working after the latest Android update. A user on the Google Nexus Help Forum reported that the phone’s fingerprint sensor stopped functioning after he upgraded his phone to Android 7.1.2 Nougat OS. He said neither the safe mode nor the factory reset fixed the problem. Evidently, many Nexus 5X and Nexus 6P users have encountered the issue and filed a similar complaint in the Google thread.
Google, acknowledging the issue on its support forum asked if other users were experiencing a similar issue and even opened a thread for users’ feedback. The company even asked Google and Pixel users whose devices were affected by the bug, whether they have manually flashed the Android OTA update or have received otherwise.
Apparently, the upgrade not only broke the fingerprint functionality on the devices but according to some users, the option to use a fingerprint to unlock the phone has disappeared from the settings menu. However, reports cited that the swipe down fingerprint gesture for notifications was still functional on the Pixel and Nexus devices.
The fingerprint sensor has become a key component of user experience and as such an issue around this feature could be quite annoying for many. Thankfully, Google is well aware of the issue and is working to fix the problem. The company is expected to roll out a solution in the next few weeks.