India’s major telecom operator Bharti Airtel today promised a few big announcements for postpaid customers. In what could be the first of its kind “The Rollover Promise,” customers will no longer lose unused data at the end of the month. Airtel customers will be eligible to make use of their unused data from the previous billing cycle starting August 2017. The offer seems exciting given customers will now have a choice with regards to how much data they want to use, without having to unnecessarily waste it for no reason. Customers can keep track of their data usage in addition to how much data has been carried forward to the next billing cycle using MyAirtel app.
Also announced “The Family Promise,” allowing customers to create customized family plans by adding multiple connections to their account. This way, postpaid customers are eligible for up to 20% off on total amount. Additionally, data benefits can also be shared across all connections. If you are looking to add existing Airtel connections to the Family Postpaid solution, they do not require to opt for any paperwork. Interestingly, it also makes room for Airtel Prepaid connections. However, they will first need to switch from prepaid to postpaid in a matter of clicks within MyAirtel app.
The telco also announced Project Next, the company’s digital wing that is aimed at making overall customer experience simpler, interactive and more transparent. The company also announced Next-Gen Stores, some of which are already live in Gurugram. The Next-Gen stores are aimed at enhancing the overall customer experience when it comes to interacting with Airtel in-person.
Gopal Vittal, who is serving as managing director and chief executive at Bharti Airtel, said: “At Airtel, everything that we do starts with our customers and we are obsessed about delivering a great experience to them. We look at the customer journey holistically and have identified 17 moments of truth. At each of these moments, our aspiration is to eliminate customer frustration and make the experience better via digital innovation.”